Many do not understand the difference between education and training. Education provides information and communicates with your students. Training is about practice and building skills. Today's younger generation is born, not educated.
The problem is, if we do not teach them before we train, it can lead to problems. Think about how you learned to drive. You need the knowledge of the law and then the actual training behind the wheel. The same can be said about learning birds and bees – if the educational part is ineffective, training can result in undesirable results
Chuck E. Cheese's Operations Director, Mark Flores, uses the macaroni and the cheese example is the difference presentation. We've all done mac & cheese in our lives many times, but if we do not exactly follow the instructions, maybe we can get macaroni soup, crunchy macaroni or something we just wanted. So how do we deliver education and training to ensure consistency?
Manuals Boooooooooring! We need documentation, but have fun! It contains tons of photos and minimal text, so it's a comic look. People are more likely to remember what they see than they are reading, so retaining information is better. It is also easier to translate it into other languages.
Videos. Better than the reader for most employees, but short segments (up to 3 to 5 minutes), with tons of visual image changes. Our staff today uses CNN video with talking video, a crawling answering message along with a weather forecast, while doing four online conversations with their friends. Long, erased videos quickly lose sight of. Look at a segment and practice what you learn. You can follow the next segment.
Online. Golden Corral, White Castle, Sea Island Shrimp, Buffalo Wild Wings and Chuck E. Cheeses all use or test e-learning. Being self-sufficient, the student's speed is going. Be Cautious: As we have seen e-books, it is not very convenient to read a book on a PC, so keep the text to a minimum. The examination of questions can be incorporated as a checkpoint for the learner to proceed to the next stage. Great way to place video and print, but this is still not "training".
Tests. We all hate the tests! To keep the consistency of the tests simple and visually (preferably use as many images as possible) and use multiple choice, order or true-to-false formats to ensure consistency of rating. Most of our employees are no longer filling in blank or essay tests. Make sure they have the basics. Do all of your coaches test your tests in the same way?
The above forms of "training" are really just education, but most managers think it's workout. After reading the book, we did not get our license, we did not watch the video, and did not release the test – our authorities had to prove our skills before we got permission to run. Education is the necessary evil that must first come to fruition.
Do we follow the same format with our staff? Many companies do not – we just remember a lot of useless information that the guest is not interested in and we are ready. Strengthen the skills needed to complete skills and re-enforce it in the future. There are two completely different things about work and work, and the guest realizes that new employees are able to showcase their manager's abilities. was a trainer and that the employee could do the job functions. We can all think that we use the same definition as "welcome a guest" or "noticeably sell" but when we see our colleagues, we find that the whole thing is on the board. If we do not imagine them through skill, they just do what they see in other restaurants (which is often not good). Perform these validations within 90 to 180 days to keep the norms at the highest level.
People are training people. Just because someone is a good employee does not mean he's a good coach. Appropriate educational tools will help, but the profits in the trainer will showcase the capabilities of new staff, prepare them, and enforce them. To illustrate this point for your team, ask your coaches to educate us on how to tie off your shoes or tees. Act as if you do not know anything about it. The point is, that it's a simple task that we can all do in our sleep – like getting orders or making burgers – but it's incredibly hard to prepare someone how to do it.
Makaroni and cheese for anyone?